{"id":"balto","name":"Balto","kind":"organization","aliases":[],"summary":"Balto is a contact center software company publishing guidance on call scripts, agent performance and customer conversations.","url":"https://www.balto.ai/","referenceUrls":["https://www.balto.ai/"],"sourceIds":["balto"],"topicIds":["work-and-agency"],"version":"entity-catalog-v1","identity":null,"path":"/entities/balto","json":"/entities/balto.json","markdown":"/entities/balto.md","relationships":{"sourceIds":["balto"],"noteIds":[],"perspectiveIds":[],"parallelIds":[],"topicIds":["work-and-agency"]},"publications":"/api/pipeline/publications?entity=balto","profile":{"schemaVersion":1,"identityId":"balto","tracked":null,"contributorContexts":[],"affiliations":[],"statements":[],"hostedStatements":[],"questions":[],"readings":[],"relations":[],"boundary":"Escape Meridian selects and paraphrases these records. A mention, shared topic or affiliation does not establish authorship, endorsement, agreement or causation. Missing positions remain unknown."},"currentReadings":{"entityId":"balto","items":[],"scanned":134,"truncated":false,"scanLimit":500,"checkedAt":"2026-11-05T17:04:34.281Z"},"currentReadingsUrl":"/entities/balto.json"}