# Forrester

Forrester is an analyst firm publishing research and forecasts on technology, customer experience and business operations.

Type: organization. Context selected by Escape Meridian; inclusion is not endorsement.

[Collection](/entities/forrester)
[Primary reference](https://go.forrester.com/)

## Sources

- [Forrester](https://go.forrester.com/): Track dated forecasts of AI adoption and changes in customer service staffing and operations.

## Perspectives


## Terminal notes


## Parallels


## Context references

- [https://go.forrester.com/](https://go.forrester.com/)

Legacy published distillations: [Publications API](/api/pipeline/publications?entity=forrester)

## Profile and attribution

Escape Meridian selects and paraphrases these records. A mention, shared topic or affiliation does not establish authorship, endorsement, agreement or causation. Missing positions remain unknown.

No additional tracked-person background is recorded.

## Dated contributor context


## Roles and affiliations


## Dated statements

No dated statements are mapped to this identity. Views remain unassigned.

## Connected questions


## Comparisons and changes


## Current readings

Checked all 137 current publications. Showing up to 30 connected readings, ordered by original source date.
- Nov 10, 2025 — [Forrester Predictions 2026: AI Gets Real For Customer Service — But It’s Not Glamorous Work](/readings/forrester-predictions-2026-ai-gets-real-for-customer-service-a76eabec). Publisher. [Forrester](https://www.forrester.com/blogs/2026-the-year-ai-gets-real-for-customer-service-but-its-not-glamorous-work/)