# GOV.UK User Research

GOV.UK User Research is a UK government blog publishing accounts of user research methods and their use in public services.

Type: organization. Context selected by Escape Meridian; inclusion is not endorsement.

[Collection](/entities/gov-uk-user-research)
[Primary reference](https://userresearch.blog.gov.uk/)

## Sources

- [GOV.UK User Research](https://userresearch.blog.gov.uk/): Examine how public service teams use support tickets to identify user needs and change services.

## Perspectives


## Terminal notes


## Parallels


## Context references

- [https://userresearch.blog.gov.uk/](https://userresearch.blog.gov.uk/)

Legacy published distillations: [Publications API](/api/pipeline/publications?entity=gov-uk-user-research)

## Profile and attribution

Escape Meridian selects and paraphrases these records. A mention, shared topic or affiliation does not establish authorship, endorsement, agreement or causation. Missing positions remain unknown.

No additional tracked-person background is recorded.

## Dated contributor context


## Roles and affiliations


## Dated statements

No dated statements are mapped to this identity. Views remain unassigned.

## Connected questions


## Comparisons and changes


## Current readings

Checked all 264 current publications. Showing up to 30 connected readings, ordered by original source date.
- Oct 23, 2018 — [GOV.UK User Research: Support tickets can guide product research and fixes](/readings/gov-uk-user-research-support-tickets-can-guide-product-research-d0d94315). Publisher. [GOV.UK User Research](https://userresearch.blog.gov.uk/2018/10/23/how-user-support-ticket-analysis-shapes-what-we-do-on-government-as-a-platform)