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At the same time, Gulf News notes that customers may prefer people for complex or emotional issues, and that bots can struggle with ambiguous queries, dialects, and judgment beyond a script.\n\nThe article frames the outcome as unresolved: cost savings and scalability may come alongside social dislocation, while the pace of workers’ adaptation and any policy response remain open questions. It reports proposals from some experts for blended teams, retraining, ethical AI design, and social policies to cushion transitions. 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