# Harvard Business School Working Knowledge

Harvard Business School Working Knowledge publishes articles explaining business research on management, technology and workplace behavior.

Type: organization. Context selected by Escape Meridian; inclusion is not endorsement.

[Collection](/entities/harvard-business-school-working-knowledge)
[Primary reference](https://www.library.hbs.edu/)

## Sources

- [Harvard Business School Working Knowledge](https://www.library.hbs.edu/): Examine research explanations about how AI chatbots affect human behaviour in service interactions.

## Perspectives


## Terminal notes


## Parallels


## Context references

- [https://www.library.hbs.edu/](https://www.library.hbs.edu/)

Legacy published distillations: [Publications API](/api/pipeline/publications?entity=harvard-business-school-working-knowledge)

## Profile and attribution

Escape Meridian selects and paraphrases these records. A mention, shared topic or affiliation does not establish authorship, endorsement, agreement or causation. Missing positions remain unknown.

No additional tracked-person background is recorded.

## Dated contributor context


## Roles and affiliations


## Dated statements

No dated statements are mapped to this identity. Views remain unassigned.

## Connected questions


## Comparisons and changes


## Current readings

Checked all 264 current publications. Showing up to 30 connected readings, ordered by original source date.
- May 27, 2025 — [Harvard Business School Working Knowledge: AI suggestions helped service agents](/readings/harvard-business-school-working-knowledge-ai-suggestions-helped-53679e0d). Mentioned in the reading. [Harvard Business School](https://www.library.hbs.edu/working-knowledge/when-ai-chatbots-help-people-be-more-human)