{"id":"intercom","name":"Intercom","kind":"organization","aliases":[],"summary":"Intercom is a customer-service software company whose blog publishes its own reports and guidance on support teams and AI agents in customer service.","url":"https://www.intercom.com/","referenceUrls":["https://www.intercom.com/","https://www.intercom.com/blog/feed/"],"sourceIds":["intercom-blog"],"topicIds":["work-and-agency"],"version":"entity-catalog-v1","identity":null,"path":"/entities/intercom","json":"/entities/intercom.json","markdown":"/entities/intercom.md","relationships":{"sourceIds":["intercom-blog"],"noteIds":[],"perspectiveIds":[],"parallelIds":[],"topicIds":["work-and-agency"]},"publications":"/api/pipeline/publications?entity=intercom","profile":{"schemaVersion":1,"identityId":"intercom","tracked":null,"contributorContexts":[],"affiliations":[],"statements":[],"hostedStatements":[],"questions":[],"readings":[],"relations":[],"boundary":"Escape Meridian selects and paraphrases these records. A mention, shared topic or affiliation does not establish authorship, endorsement, agreement or causation. Missing positions remain unknown."},"currentReadings":{"entityId":"intercom","items":[],"scanned":62,"truncated":false,"scanLimit":500,"checkedAt":"2026-11-04T15:22:06.938Z"},"currentReadingsUrl":"/entities/intercom.json"}