# SQM Group

SQM Group publishes customer service research and benchmarking on first call resolution and customer satisfaction.

Type: organization. Context selected by Escape Meridian; inclusion is not endorsement.

[Collection](/entities/sqm-group)
[Primary reference](https://www.sqmgroup.com/)

## Sources

- [SQM Group](https://www.sqmgroup.com/): Compare First Call Resolution and customer satisfaction benchmarks by industry and call reason.

## Perspectives


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## Parallels


## Context references

- [https://www.sqmgroup.com/](https://www.sqmgroup.com/)

Legacy published distillations: [Publications API](/api/pipeline/publications?entity=sqm-group)

## Profile and attribution

Escape Meridian selects and paraphrases these records. A mention, shared topic or affiliation does not establish authorship, endorsement, agreement or causation. Missing positions remain unknown.

No additional tracked-person background is recorded.

## Dated contributor context


## Roles and affiliations


## Dated statements

No dated statements are mapped to this identity. Views remain unassigned.

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## Comparisons and changes


## Current readings

Checked all 137 current publications. Showing up to 30 connected readings, ordered by original source date.
No current reading is connected to this identity in the checked collection.