# Zendesk

Zendesk is a customer service software company publishing reports and guidance on customer experience, support operations and AI.

Type: organization. Context selected by Escape Meridian; inclusion is not endorsement.

[Collection](/entities/zendesk)
[Primary reference](https://www.zendesk.com/)

## Sources

- [Zendesk](https://www.zendesk.com/): Follow a vendor's research and claims about AI, customer loyalty and support operations.

## Perspectives


## Terminal notes


## Parallels


## Context references

- [https://www.zendesk.com/](https://www.zendesk.com/)

Legacy published distillations: [Publications API](/api/pipeline/publications?entity=zendesk)

## Profile and attribution

Escape Meridian selects and paraphrases these records. A mention, shared topic or affiliation does not establish authorship, endorsement, agreement or causation. Missing positions remain unknown.

No additional tracked-person background is recorded.

## Dated contributor context


## Roles and affiliations


## Dated statements

No dated statements are mapped to this identity. Views remain unassigned.

## Connected questions


## Comparisons and changes


## Current readings

Checked all 137 current publications. Showing up to 30 connected readings, ordered by original source date.
- Nov 20, 2024 — [Zendesk argues human-centered AI can build customer loyalty](/readings/zendesk-argues-human-centered-ai-can-build-customer-loyalty-71001514). Publisher. [Zendesk](https://www.zendesk.com/newsroom/articles/2025-cx-trends-report)