{"schemaVersion":1,"target":{"type":"reading","id":"03abc2fba5738e20be3b241f49dd7fb33869bf6c3b42b1d37adaaa6355b9932d","revision":"fe6d28d8-ff50-4ebe-807e-e0cd0085cf73","revisionKind":"publication-id","title":"CMSWire reports Forrester’s forecast of customer-service job losses to AI","url":"https://escapemeridian.com/readings/cmswire-reports-forrester-s-forecast-of-customer-service-job-03abc2fb"},"source":{"type":"source","id":"https://www.cmswire.com/customer-experience/ai-will-eliminate-nearly-half-of-all-customer-service-jobs-by-2030/","revision":"ce639191be6f4746f53afbd9b07ee4e35a2be7c8df62f926da667523f093ca95","revisionKind":"sha256-source-text","title":"Customer Service Jobs: Half Gone Because of Ai by 2030","url":"https://www.cmswire.com/customer-experience/ai-will-eliminate-nearly-half-of-all-customer-service-jobs-by-2030/"},"status":"available","items":[],"next":null,"scope":"Explicit citations in public readings and public file attachments to this reading. Shared topics are not citations. Other artifact types need an explicit reference adapter."}