{"schemaVersion":1,"target":{"type":"reading","id":"0f1315718859833025bd58dbcdc04904692c4995b27317a1393e06078b692310","revision":"8c25d6a6-272a-4610-8af5-6a091ca593f9","revisionKind":"publication-id","title":"Silicon Canals reports Klarna is bringing human agents back alongside its AI chatbot","url":"https://escapemeridian.com/readings/silicon-canals-reports-klarna-is-bringing-human-agents-back-0f131571"},"source":{"type":"source","id":"https://siliconcanals.com/klarna-u-turns-on-ai-rehires-humans/","revision":"5781d30bc9f142384c6115926494d5ffd7dd8a9f1e52f2767586d1f57ffab681","revisionKind":"sha256-source-text","title":"Klarna U-turns on AI: Rehires humans for customer support after quality complaints - Silicon Canals","url":"https://siliconcanals.com/klarna-u-turns-on-ai-rehires-humans/"},"status":"available","items":[],"next":null,"scope":"Explicit citations in public readings and public file attachments to this reading. Shared topics are not citations. Other artifact types need an explicit reference adapter."}