{"schemaVersion":1,"target":{"type":"reading","id":"86b56e7b3aed8ea88dbce08ec828c0cf1b967b916eda712f91940b8599fe152b","revision":"347bd340-c704-4eb9-8386-d6fc0625d9b3","revisionKind":"publication-id","title":"CX Today: Gartner warns GenAI customer-service costs may outgrow savings","url":"https://escapemeridian.com/readings/cx-today-gartner-warns-genai-customer-service-costs-may-outgrow-86b56e7b"},"source":{"type":"source","id":"https://cxtoday.com/contact-center/ai-customer-service-costs-exceed-human-agents-2030-gartner","revision":"879bbe978ae12dcce5a1a8797fd3b30f5684e77ce70aca1b6bbd132c911a73e0","revisionKind":"sha256-source-text","title":"AI's Broken Promise: Customer Service Automation Costs Set to Soar","url":"https://cxtoday.com/contact-center/ai-customer-service-costs-exceed-human-agents-2030-gartner"},"status":"available","items":[],"next":null,"scope":"Explicit citations in public readings and public file attachments to this reading. Shared topics are not citations. Other artifact types need an explicit reference adapter."}