{"schemaVersion":1,"target":{"type":"reading","id":"9927356d5e753b62f4db9badfea9f7e7fa3d2752ede88ad4c23ebac8c5b1b295","revision":"69f7c7ae-6906-4f7a-8878-409eb7dd5801","revisionKind":"publication-id","title":"SQM Group compares FCR and Csat across industries and call reasons","url":"https://escapemeridian.com/readings/sqm-group-compares-fcr-and-csat-across-industries-and-call-9927356d"},"source":{"type":"source","id":"https://www.sqmgroup.com/resources/library/blog/fcr-customer-satisfaction-comparison-industry-and-call-reason","revision":"fcff1df81bcec9b1f48fff213641a2584b77386cc85b2d032b976ac6bd1ac932","revisionKind":"sha256-source-text","title":"FCR and Csat Comparison by Industry","url":"https://www.sqmgroup.com/resources/library/blog/fcr-customer-satisfaction-comparison-industry-and-call-reason"},"status":"available","items":[],"next":null,"scope":"Explicit citations in public readings and public file attachments to this reading. Shared topics are not citations. Other artifact types need an explicit reference adapter."}