{"schemaVersion":1,"target":{"type":"reading","id":"a76eabecb7c9800c2cef28b8cefe3712a2f8f67267caa57eaba182883cf169a4","revision":"1f33c726-9cb3-4582-8fe5-54f06e663bc8","revisionKind":"publication-id","title":"Forrester Predictions 2026: AI Gets Real For Customer Service — But It’s Not Glamorous Work","url":"https://escapemeridian.com/readings/forrester-predictions-2026-ai-gets-real-for-customer-service-a76eabec"},"source":{"type":"source","id":"https://www.forrester.com/blogs/2026-the-year-ai-gets-real-for-customer-service-but-its-not-glamorous-work/","revision":"f8020563d3cc800817afe98a663a0d3484363dc530ca0613f106e5dcf86444a1","revisionKind":"sha256-source-text","title":"Predictions 2026: AI Gets Real For Customer Service — But It’s Not Glamorous Work","url":"https://www.forrester.com/blogs/2026-the-year-ai-gets-real-for-customer-service-but-its-not-glamorous-work/"},"status":"available","items":[],"next":null,"scope":"Explicit citations in public readings and public file attachments to this reading. Shared topics are not citations. Other artifact types need an explicit reference adapter."}