{"schemaVersion":1,"target":{"type":"reading","id":"ba302cede0c896ef968ef3f9c02ccc580f4ab01bc63896bd3ade7a79de30f11d","revision":"b6e448c0-13c9-4bf3-87dd-2863552c8ede","revisionKind":"publication-id","title":"Gainsight: Customer Success Operations takes shape around scale, strategy and reporting","url":"https://escapemeridian.com/readings/gainsight-customer-success-operations-takes-shape-around-scale-ba302ced"},"source":{"type":"source","id":"https://www.gainsight.com/blog/csm-ops-survey-results-what-the-customer-success-community-says-about-the/","revision":"6f2e7355370d8ef85983a9970ad1c4b6a150a803e2b408348284c72bf95cc6c0","revisionKind":"sha256-source-text","title":"Customer Success Operations: Learnings from the Industry | Gainsight","url":"https://www.gainsight.com/blog/csm-ops-survey-results-what-the-customer-success-community-says-about-the/"},"status":"available","items":[],"next":null,"scope":"Explicit citations in public readings and public file attachments to this reading. Shared topics are not citations. Other artifact types need an explicit reference adapter."}