{"schemaVersion":1,"target":{"type":"reading","id":"ceebc622376040e97f59dfdbbe37e7183d46def97a58c99b78d54188c9f60201","revision":"e8603850-a3a7-48c1-8c40-5e2f53c3b82b","revisionKind":"publication-id","title":"ITPro: Why some enterprises are keeping people in customer service","url":"https://escapemeridian.com/readings/itpro-why-some-enterprises-are-keeping-people-in-customer-ceebc622"},"source":{"type":"source","id":"https://www.itpro.com/technology/artificial-intelligence/digital-first-but-not-digital-only-customer-service-workers-were-first-on-the-ai-chopping-block-but-half-of-enterprises-are-now-backtracking-amid-a-torrent-of-consumer-complaints-and-poor-returns-on-ai","revision":"4bcf814b2ad42852a869f65887ef79bb6491c8efb40bdfcb72364ab9ec92f07e","revisionKind":"sha256-source-text","title":"‘Digital first, but not digital only’: Customer service workers were first on the AI chopping block – but half of enterprises are now backtracking amid a torrent of consumer complaints and poor returns on AI","url":"https://www.itpro.com/technology/artificial-intelligence/digital-first-but-not-digital-only-customer-service-workers-were-first-on-the-ai-chopping-block-but-half-of-enterprises-are-now-backtracking-amid-a-torrent-of-consumer-complaints-and-poor-returns-on-ai"},"status":"available","items":[],"next":null,"scope":"Explicit citations in public readings and public file attachments to this reading. Shared topics are not citations. Other artifact types need an explicit reference adapter."}