{"schemaVersion":1,"target":{"type":"reading","id":"d0d94315f3ff4fd52031769da57c5584b3fbc727334905a627ebc2129cbc2cc4","revision":"2fdf606d-8a76-473e-8a27-5ddd8374b4a1","revisionKind":"publication-id","title":"GOV.UK User Research: Support tickets can guide product research and fixes","url":"https://escapemeridian.com/readings/gov-uk-user-research-support-tickets-can-guide-product-research-d0d94315"},"source":{"type":"source","id":"https://userresearch.blog.gov.uk/2018/10/23/how-user-support-ticket-analysis-shapes-what-we-do-on-government-as-a-platform","revision":"c29f33012c46f93a286bab336f2a222b6f087dd9f0f324b2a6b294488037c5eb","revisionKind":"sha256-source-text","title":"How user support ticket analysis shapes what we do on Government as a Platform – User research in government","url":"https://userresearch.blog.gov.uk/2018/10/23/how-user-support-ticket-analysis-shapes-what-we-do-on-government-as-a-platform"},"status":"available","items":[],"next":null,"scope":"Explicit citations in public readings and public file attachments to this reading. Shared topics are not citations. Other artifact types need an explicit reference adapter."}