{"schemaVersion":1,"target":{"type":"reading","id":"dd78907832d578e5d78f9e2c562f9f571f13f818de958298d08614df7989d674","revision":"9ebe07c8-ff97-4cef-83e9-1ea2da00a054","revisionKind":"publication-id","title":"Perspective AI on How Support Teams Misread First Contact Resolution and Response Time","url":"https://escapemeridian.com/readings/perspective-ai-on-how-support-teams-misread-first-contact-dd789078"},"source":{"type":"source","id":"https://getperspective.ai/blog/first-contact-resolution-and-response-time-two-metrics-support-teams-misread","revision":"19331546a9a50c4aba35e245a45c823d6c2efb27318d059628efc0c84002b994","revisionKind":"sha256-source-text","title":"First Contact Resolution and Response Time: The Two Metrics Support Teams Misread","url":"https://getperspective.ai/blog/first-contact-resolution-and-response-time-two-metrics-support-teams-misread"},"status":"available","items":[],"next":null,"scope":"Explicit citations in public readings and public file attachments to this reading. Shared topics are not citations. Other artifact types need an explicit reference adapter."}