{"schemaVersion":1,"target":{"type":"reading","id":"e03951d53ebd8b3107bb623ce5159132dc2e71dc64a97752fff14f35b699decc","revision":"7d59eeab-97cb-4791-87e4-21d229187ff8","revisionKind":"publication-id","title":"CX Today: Cavell forecasts growth in contact-center agent roles despite AI","url":"https://escapemeridian.com/readings/cx-today-cavell-forecasts-growth-in-contact-center-agent-roles-e03951d5"},"source":{"type":"source","id":"https://www.cxtoday.com/contact-center/bombshell-study-finds-that-global-contact-center-agent-roles-will-increase-not-decrease-over-the-next-three-years/","revision":"86ebed61c94d9075938fdb23976e54f294ffbd3263117ffc744d7f9ce81ef71c","revisionKind":"sha256-source-text","title":"Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years","url":"https://www.cxtoday.com/contact-center/bombshell-study-finds-that-global-contact-center-agent-roles-will-increase-not-decrease-over-the-next-three-years/"},"status":"available","items":[],"next":null,"scope":"Explicit citations in public readings and public file attachments to this reading. Shared topics are not citations. Other artifact types need an explicit reference adapter."}