{"schemaVersion":1,"target":{"type":"reading","id":"e17965d5f18835752f040f15dede5a65729218daf26943f81c478678e97b3d74","revision":"23655d88-628e-45fe-8895-8ffb62d970ee","revisionKind":"publication-id","title":"Intercom’s Declan Ivory: AI-first support needs people to own how the system works","url":"https://escapemeridian.com/readings/intercom-s-declan-ivory-ai-first-support-needs-people-to-own-e17965d5"},"source":{"type":"source","id":"https://www.intercom.com/blog/the-customer-service-roles-ai-needs-to-succeed","revision":"980c7421afc2b3158887f8bb45103acceaf1b997b588c580c51b5df50d86664c","revisionKind":"sha256-source-text","title":"2026 customer service planning series: Vol. 02","url":"https://www.intercom.com/blog/the-customer-service-roles-ai-needs-to-succeed"},"status":"available","items":[],"next":null,"scope":"Explicit citations in public readings and public file attachments to this reading. Shared topics are not citations. Other artifact types need an explicit reference adapter."}