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article is bylined to Ellie Simmonds and Hannah Downes of Which?. Findings are consistently framed as what Which? reports or says, and the retailer responses are attributed to the named companies.","excerpt":"Ellie SimmondsSenior researcher & writer"},{"dimension":"summary","status":"uncertain","explanation":"The draft drops the source's central legal stake. Which? says retailers are breaking the law because refunding standard delivery fees is legally required. The draft only calls these 'missing refunds' and 'inconsistent practices', so readers cannot see why unrefunded delivery fees matter. Smallest repair: state that Which? says the law requires refunding the standard delivery fee. Separately, the piece has no AI or singularity connection, which makes its fit with Escape Meridian uncertain.","excerpt":"both River Island and Sports Direct didn’t refund any of our mystery shoppers’ delivery fees (something that’s required by law)"},{"dimension":"date","status":"pass","explanation":"The originalPublished value of 2026-09-15 matches the publication date shown on the source page.","excerpt":"15 Sept 2026"},{"dimension":"support","status":"pass","explanation":"Each claim matches the source text. This covers the Matalan refund counts, the River Island and Sports Direct delivery fees, Amazon and John Lewis as the only strong performers, and the T&Cs-versus-practice gap. It also covers the live chat friction at Pets at Home and the approval step at Currys. The sample-size limitation and the retailer responses are also accurately reported.","excerpt":"And at Currys, we found we had to officially request a return and wait for approval."},{"dimension":"media","status":"pass","explanation":"The selected media is the verified direct link to the original Which? article, which is the most direct way for readers to reach the source.","excerpt":null}],"createdAt":"2026-11-05T23:38:49.790Z","model":"anthropic/claude-opus-5.5"}],"correctionUrl":"https://escapemeridian.com/corrections/"}