organization
SQM Group publishes customer service research and benchmarking on first call resolution and customer satisfaction.
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Checked all 130 current publications. Showing up to 30 connected readings, ordered by original source date.
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SQM Group publishes customer service research and benchmarking on first call resolution and customer satisfaction.
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Compare First Call Resolution and customer satisfaction benchmarks by industry and call reason.
A benchmarking provider is an interested party; participating organizations, survey methods and call definitions bound its comparisons.
Public articles; detailed research access varies
